Returns Policy – Panmi Care

Returns Policy

RETURN POLICY

All products purchased from Panmi Care are covered under 12-month warranty unless specified. The return policy to the extent permissible under Australian Consumer Law (‘ACL’). Customers should contact the Authorised Reseller from which they purchased the product to receive warranty procedure instructions.

LIMITED PRODUCT WARRANTY

Panmi warrants to the original purchaser that the product shall be free from defects (‘Limited Product Warranty’). Panmi is not responsible for damage arising from the consumer’s failure to follow the provided instructions relating to the use of the product. This Limited Product Warranty applies to all products purchased from Panmi and its Authorised Resellers for 12-months from the date of receipt of shipment (‘Limited Product Warranty Period’). Products purchased from Panmi Care have a 12-month warranty period from the date of receipt of shipment.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Limited Product Warranty provides additional protection and is the preferred method of assisting customers as we have optimised it to be a more structured and efficient approach to resolving any issues, subject to the terms and exclusions below.

COVERAGE AND APPLICATION

If a hardware defect is found subject to a valid claim lodged with the authorised reseller within the Limited Product Warranty Period, we will either:

  • Repair the product at no charge for the original purchaser, using new or refurbished replacement parts; or
  • Replace the product with a new or refurbished product; or refund the product.

Shipping and handling charges may apply except subject to the ACL.

HOW TO OBTAIN WARRANTY SERVICE

Australia compliance product: In accordance with ACL, Panmi may require the customer to provide proof of purchase details. 

Consumers are responsible for:

  • Providing proof of purchase via invoice.
  • Immediately cease using the product upon discovering a defect or upon making a claim to support@panmi.com.au
  • Returning the device to Panmi. Any cost in freight must be paid by the Panmi within Warranty.
  • Adding protection from damage (either use the original box or other adequate packaging if device is sent via freight).

EXCLUSIONS AND LIMITATIONS

This Limited Product Warranty does not apply to any damage caused in the following circumstances:

  • Damage caused by nature or acts of God, for example, lightning strikes, cyclones and the like.
  • Negligent or incorrect use of the product.
  • Commercial use of the product.
  • Unauthorised modifications to any part of the product.
  • Damage caused by use with other brands products.
  • Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes.
  • Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions or with improper voltage or power supply
  • Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorised by Panmi to perform such services; or
  • Damage caused by natural wear and tear.

No Panmi reseller, agent, or employee is authorised to make any modification, extension, or addition to this Limited Product Warranty.

TECHNICAL SUPPORT

Email: support@panmi.com.au

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